Root Cause

Our projects, products, and people experience problems all the time. 

 

As project managers or leaders, we do our best to problem solve and then keep things moving along. 

 

But there is a difference between solving a singular problem verse one that continuously reappears. 

 

There are a few questions we can ask ourselves to ensure we are taking the best approach:

  • “Am I enabling?” – repeatedly resolving and not building up team skills or processes to resolve with out you
  • “Am I being a fire fighter?” – are you jumping in to save the day, solving the problem, but missing out on teaching opportunities or not seeing the greater picture because you’re laser focused?
  • “Why did this happen?” – Is it in our out of our control? Map the process out, don’t jump to solutioning. 
  • “Can we make this 1% better?” – you may not be able to solve or improve it completely, but can you move the dial?
Identifying the root cause can guide us in where we need to place our attention and energy.