Okay, So I Got...

A popular communication technique is dubbed “The Drive Thru” Method. 


“Okay, so I got a large chocolate milkshake, small fry, and a cheeseburger. Does that complete your order? Great, your total is $10.75 and I’ll see you at the second window.”


This is a technique I use all the time. Such a powerful formula when confirming what others are asking of you, especially in a Project Management space. 


  1. Repeat what you’re hearing them ask for (tip: whether they directly say it or not state what you know to be true, it’s possible they just don’t know how to articulate it)
  2. Have them confirm what you gathered
  3. Set the expectation on delivery, follow-up, and action items. 
Finding tools and tricks can come from various places. Getting creative, efficient, and innovative is how you can go beyond what is expected or typical.