The person that just cut you off on the road driving like crazy at first may seem like a jerk. But what if they are rushing to the hospital?

It is easy to think the worst about the sales rep that is using harsh language urgently declaring why they need this work done as fast as possible. But what if the team before you left a poor impression on a previous project costing that sales rep financially and relationally?

 
An engineer who has delivered their work late every day this week might be thought of as slacking or not engaged. However, he could be dealing with a family situation at home causing quite a distraction.

Before we jump to conclusions and form our own opinions we should make sure we fully understand the context of the situation. Let’s investigate and ask questions. Fill the gaps in the story we’re telling ourselves.

Be slow to judge, quick to listen, and eager to help.

Context is everything.