Okay, So I Got...
A popular communication technique is dubbed “The Drive Thru” Method.
“Okay, so I got a large chocolate milkshake, small fry, and a cheeseburger. Does that complete your order? Great, your total is $10.75 and I’ll see you at the second window.”
This is a technique I use all the time. Such a powerful formula when confirming what others are asking of you, especially in a Project Management space.
- Repeat what you’re hearing them ask for (tip: whether they directly say it or not state what you know to be true, it’s possible they just don’t know how to articulate it)
- Have them confirm what you gathered
- Set the expectation on delivery, follow-up, and action items.
Finding tools and tricks can come from various places. Getting creative, efficient, and innovative is how you can go beyond what is expected or typical.